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• Shipping:

Royalty Pearl.com can ship from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. For more information please check our terms and conditions. Thank you for your understanding.

All orders reported as "delivered" by shipping companies are considered delivered. Royalty Pearl.com cannot be made liable of non-delivery in this case.

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Please contact us within 3 months from the shipment date if you still have not received your package when shipped via standard, flat rate or priority shipping. For Latin America this deadline is extended to 4 months for postal deliveries. All expedited delivery issues must also be reported within 3 months from the shipment date. Kindly note that packages shown as delivered on the shipping courier's website by expedited shipping method are exempt from this policy.

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For deliveries in LEBANON:

We are offering a special deal to the country of Lebanon where the whole country is covered with free door to door delivery. If you are in Lebanon and want to benefit from this deal please: 

 

1. Pay by credit card or PayPal and send us a message including your Name, Phone number and Full Address.

2. Pay upon delivery (Cash upon delivery): write us a message including your Full Name, Address, Phone number, and the sku number of the products you chose.

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Upon delivery and acceptance of the products the product and order cannot be canceled, changed, or refunded. The full amount should be given to the driver upon acceptance. Once the product is accepted it is not refundable under any circumstances. Please make sure you inspect your product before accepting it. Thank you.

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For deliveries towards WAR RISK AREAS:

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Deliveries towards war risk areas are subject to a war risk surcharge fee of 30$ / Shipment.

Please combine shipment to save on such fees. This regulation is enforced by shipping companies and Royalty Pearl has no part in it. 

The countries considered as war risk areas are :

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• IRAQ

• LIBYA

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If you live in any of the war risk areas please send us a message prior to ordering. Thank you. 

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About processing time:

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

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Once we receive your payment, we will start to process your order. All items will go through strict Quality Control checks and are well packed before they are shipped out. So normally the processing time will take around 4 business days. If there is any problems about your order in processing, we will email you.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

About delivery:

Normally package will be delivered to your home directly.

If you have any issue about shipping and delivery, please submit a ticket to support center. We will reply you in 24 hours.

 

How to follow my package?

We will email you the shipping information after your order is shipped out. You also can view the shipping status in the shipping company tracking page. For standard shipping and expedited shipping, we provide tracking number for free. There may be delay between scanning events and the website's updates.

Once we have shipped the item, the tracking status will take a few days to be updated online by the shipping company. Therefore, please hold on for a few more days and try again later.

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• Payment Methods:

We accept a number of secure and convenient payment methods:

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1. PayPal:

The most popular online payment method.

We are fully PayPal verified so you can always shop with peace of mind.

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2. Credit Card Via PayPal:

Credit card via PayPal (Visa, MasterCard, Discover, American Express, etc.)

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3. Credit Card:

Buyers can pay securely by credit card directly.

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4. Cash upon Delivery:

Buyers in LEBANON can pay the driver cash upon delivery.

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• Payment Policy:

Debit, credit and prepaid card transactions are processed thorough out our secure e-payment gateway.

• The checkout  access allows us to receive payments from any MasterCard or Visa card.

• Only one credit card may be used per transaction.

• If you are having any trouble proceeding with payment please contact royaltypearl@hotmail.com

• You can also pay by PayPal account. This service provides you with added security and warranty as well.

• In submitting an order or a pre-order, you agree that this immediately authorizes Royalty Pearl to debit your card with the order or pre-order payment.

• Payments will be debited and cleared from your account immediately at the time of your order or pre-order.

• We accept cash payments upon delivery in the regions of LEBANON. For this service please inform us with a message at royaltypearl@hotmail.com  after checkout or in the message box during checkout.

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• Return Policy:

All of our products have a 3 steps inspection:

1. At the Manufacturer level.

2. At the Distribution center.

3. And before sending it to delivery.

We make sure all products are in perfect shape and condition. Free of any mechanical fault or presentation. We make sure we deliver your product wrapped, boxed and sealed.

Please check your product at delivery.

NO RETURNS ACCEPTED unless in extreme proven faulty cases.

By accepting to buy from our company you are accepting as well our policy and regulations.

Our customer’s satisfaction is our priority and we believe in the high standard of our products as well.

For any question please do not hesitate to contact us at:

royaltypearl@hotmail.com

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Defective items:

If you receive faulty or broken items:

1.Take pictures (below 2MB)of the item send it to customercare@royaltypearl.com  

2.We will review your case and resolve it.

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Under which circumstances would an item be able to be exchanged or returned?

• At Royalty Pearl.com we pride ourselves in the quality and fit of our products. Once sold products cannot be returned or exchanged in cases other than quality issues or miss-shipment.

Quality Issues:

 

Should you find any item to be materially defective from the manufacturer or from royaltypearl.com shipping department then the item must be returned to us in the same condition as it was sent. This should be done within 30 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Miss-shipment:

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We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

 

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

Where do I return the item?

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After contacting our Customer Service Department and reaching mutual agreement, we will send you the instructions to return the item. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

 

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Missing Items/Accessories:

1.Please check the shipping information on your account. Sometimes your order is shipped as separate packages.

2.Upon Delivery please check your product and the condition of the product before accepting it.

3. We will be happy to help you resolve any issue based upon our terms and conditions / Policies as described on Royalty Pearl.com.

royaltypearl@hotmail.com

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Q&A

 

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If my items are detained by Customs, who is responsible for clearance of the items?

• If the items are detained by Customs, the buyer is responsible for clearance of the items.

What if my parcel is seized by Customs?

• If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

What should I do if I want to add or remove the items in the cart?

• Please select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

 Why website will experience consignment with out of stock?

• Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you asap.

What is PayPal?

• PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at Royalty Pearl.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Royalty Pearl.com cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

After making a payment, can I change my billing or shipping information?

• Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Care as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

 How do I know if my payment has been received?

• Once your payment has been received, we will send you a notification email to inform you about the order.

Do you provide an invoice?

• Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

 Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

• Yes, absolutely. For your convenience, we also accept the following payment methods: PayPal, Credit cards, Stripe and Cash. Please contact royaltypearl@hotmail.com with your request or sales inquiry.

Why is the shipping cost on some items so expensive?

• The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

 Does the product price include the shipping price?

• The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

How do I know if my items have been shipped or not?

• When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

How do I track my order?

• Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

Why is my tracking number invalid?

• The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

What is an UPON ORDER ITEM?

• An UPON ORDER item is an item that you can purchase straight forward from  RoyaltyPearl.com  but will take a few more days to reach you since we will 'special order it for you' from our  warehouse abroad and ship it to your country. Such items are available but will take a few more days to reach you. Our teams are working very hard to satisfy every customer worldwide. Thank you for understanding.

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For any other inquiry please contact our dedicated Customer Service Department at royaltypearl@hotmail.com

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