Welcome to Royalty Pearl.com

We provide services to you subject to the notices, terms and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Royalty Pearl.com service you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Royalty Pearl.com reserves the right to change this site and these terms and conditions at any time.

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Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Privacy &Policy agreement.

 

Please read this agreement carefully before proceeding.

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Return Policy:

All of our products have a 3 steps inspection:

1. At the Manufacturer level.

2. At the Distribution center.

3. And before sending it to delivery.

We make sure all products are in perfect shape and condition. Free of any mechanical fault or presentation. We make sure we deliver your product wrapped, boxed and sealed.

Please check your product at delivery.

NO RETURNS ACCEPTED unless in extreme proven faulty cases.

By accepting to buy from our company you are accepting as well our policy and regulations.

Our customer’s satisfaction is our priority and we believe in the high standard of our products as well.

For any question please do not hesitate to contact us at:

royaltypearl@hotmail.com

 

Payment Policy:

• Debit, credit and prepaid card transactions are processed thorough out our secure e-payment gateway.

• This access allows us to receive payments from any American Express, MasterCard or Visa card.

• Only one credit card may be used per transaction.

• If you are having any trouble proceeding with payment please contact royaltypearl@hotmail.com

• You can also pay by PayPal account. This service provides you with added security and warranty as well.  

• In submitting an order or a pre-order, you agree that this immediately authorizes Royalty Pearl to debit your card with the order or pre-order payment.

• Payments will be debited and cleared from your account immediately at the time of your order or pre-order.

• We accept cash payments upon delivery in the regions of LEBANON. For this service please inform us with a message at royaltypearl@hotmail.com  after checkout.

 

Royalty Pearl.com respects the privacy of our visitors/customers, which is extremely important to us. We take your online safety seriously. To better serve you and to make you understand how your information is used on our site, we have explained our privacy policy below.

 

1. The information we collect

We believe it's important for you to know what types of information we collect when you use our site. The information includes your Email, Name, Company Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect this information in several different ways; to begin with, we use cookies that are needed to compile and aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers. The information is unique to you. It is required by the payment processing company and not us.

 

2. The use of information

Help us make this site easier for you to use by not having to enter information more than once.

Helps you quickly locate information, products, and services.

Helps us create content on this site that is most relevant to you.

Alert you to new information, products, and services that we offer.

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Registration and Ordering:

During registration, you will be prompted to provide us your name, shipping and billing address, phone number, email address and credit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulations, and we might also ask for your gender. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.

 

Email Addresses:

You register for placing an order and receiving free promotional notices; we notify you when we receive a new brand, or new product style; to get there great offers, you simply sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us.

 

How do we protect your information?

Customers are responsible for their own username and password safety and security on Royalty Pearl.com. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.

 

Privacy Security:

Customers must protect their own password and user safety and security on our site. We highly recommend that passwords are changed frequently and that a combination of numbers and letters are used. Please do not use the same login details (email and password) as other websites. We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. To protect our customers online we use the latest in encryption technology, and all employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.

 

What kind of email do we send to the customer?

We send email content to our customers that may include following:

Transaction mail, Shipping notification, Weekly deal, Promotion, Activity.

 

Intellectual Property Infringement Policy:
It is the policy of Royalty Pearl.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Royalty Pearl.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to royaltypearl@hotmail.com.

 

Information required:

     1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly 

         infringed;
     2. A description of the allegedly infringing work or material;
     3. A description of where the allegedly infringing material is located on the site (product(s) URL);
     4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
     5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or 

         other proprietary right owner, its agent, or the law;
     6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC 

         trademark, Reg. No. 123456, registered 1/1/04",etc);
     7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the

         copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

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Customer Code of Conduct Policy:

At Royalty Pearl.com we are committed to resolving all customers issues in a satisfactory and friendly manner. Nonetheless, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Royalty Pearl.com may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Royalty Pearl.com.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

Excessive number of complaints compared to the total purchase value history. Including submitting an excessive amount of tickets.

For such behavior, complainants may be advised and formally notified of the following:

-Their language is considered offensive, abusive, threatening, and wholly unacceptable.

-They must refrain from using such language, intimidation, and threats.

-There will be no further exchange of correspondence on the matter if they persist with this behavior.

-Royalty Pearl.com reserves the right to no longer accept orders from the customer in the future without further notice.